Refund Policy

1. Subscription refunds.

A monthly subscription payment is refundable within 7 days of the charge if no included deal has been armed during that billing period. Once a deal is armed, that period's subscription payment is non-refundable, because arming consumes AI services immediately.

2. Overage arm refunds.

A per-deal overage charge is refundable only if no coaching activity occurred on that deal (no prep brief generated, no roleplay or live session run). Refund requests must be made within 7 days of the charge.

3. Duplicate or accidental arms.

If the same opportunity is charged twice due to error, we will reverse the duplicate as a credit or refund. The product is designed to prevent this; report it and we will fix it.

4. Cancellation is not a refund.

Canceling stops future charges; it does not refund the current period. Service continues through the paid-through date.

5. How to request.

Email sal@rouze.ai from your account email with the workspace name and the charge in question. Refunds are processed to the original payment method via Stripe; card-network processing fees may not be recoverable.

6. Our discretion to do right.

Nothing here prevents us from issuing a refund or credit outside these rules when it's the fair thing to do.